The sale of services through our online store https://www.maderotherapybeauty.com/ is performed within the registered activities of the company BEAUTY VISION.
The selling price of the products is indicated with each item, and the possibility of buying products with special price benefits or with special sales incentives (promotional sales), is performed in accordance with the conditions published on the online shop.
We strive to be as accurate as possible in the product description, image display and prices themselves, but we cannot guarantee that all information is complete and error-free. Images do not have to be 100% identical to products. All items shown on the site are part of our offer and do not imply that they are available at all times.
Privacy policy
This Privacy Policy regulates the practice of collecting information from users when using the website https://www.maderotherapybeauty.com/ , as well as their storage in our company’s databases. Our privacy policy includes the reasons for how and why we collect, use and protect your personal data.
We reserve the discretion to amend this Privacy Policy at any time and for the amended text to become effective immediately upon its publication on the Website.
Your continued use of the Website after the changes implies that you accept all the terms of the Privacy Policy so changed. Therefore, we advise users to periodically re-read the information contained in the Privacy Policy in detail, in order to be informed of possible changes.
During your visit to the site, we may collect your personal data that is necessary to set up your account, for the purpose of billing or delivery of your goods. We use your personal data exclusively and only to enable us to provide you with the products and services you want in order to satisfy your requirements or to adapt our offer to you, i.e. to personalize it, improve the operation of the website, ensure the verification of administrative tasks, establish contact with you, improve our advertising and promotional results and improve our offer of products or services on the market, as well as for the purpose of cooperation with institutions responsible for law enforcement.
We do not sell or rent your personal data to third parties, for their marketing needs, without first giving you the opportunity to turn off that option. However, we may disclose your information to our business units and partners, which are part of this Privacy Policy. We will never misuse your personal data under any circumstances. In the following sections, we will explain to you the ways and reasons for the possible provision of your information, for the purposes of the normal operation of the website.
The company BEAUTY VISION as a seller of products and services on the website makes maximum efforts to protect your privacy when you are “online” as a user. Your personal information is stored securely and confidentially, and processed lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against authorized and illegal access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, issue a refund, respond to a complaint, or provide you with promotional information that you have signed up for.
Cookies
A cookie is information stored on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same internet page again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.
Delivery
After placing your order, you will be notified of the status of your order via the email address you provided during the ordering process. Your order is accepted by the company BEAUTY VISION only after we send you an email confirmation of acceptance. In case of delayed delivery, the buyer has the right to cancel the purchase, in which case all money will be refunded.
Methods of payment
Payment for products on our online store can be made in one of the following ways: payment cards – VISA, Maestro or MasterCard, and DINA that support online payment. Card payments are made in cooperation with AllSecure doo and Raiffeisen bank and are performed in a secure and certified manner through the AllSecure Payment Gateway, simple data entry from the payment card.
After entering the card information and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when the products are ready for transport and handed over to the courier service. In the event that payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.
Check with the card issuing bank to see if your card supports online payments.
Card data protection
When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card data available to the merchant.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees the safety of purchases to customers. Customer payment card numbers are not stored on the merchant’s system, and the entry itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the level of security for merchants and customers. Since 2005, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for the processing, storage, and transmission of sensitive cardholder data. PCI Standards protect sensitive cardholder data throughout the payment process: from the moment the data is entered at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, and the subsequent storage of that data.
Refunds
In the case of a refund to a customer who previously paid with a payment card, partially or fully, regardless of the reason for the refund, the refund will be made exclusively through the same VISA, Maestro or MasterCard, and DINA card that was used for payment. This means that our bank will, at our request, return the funds to the cardholder’s account.
Complaints procedure
Products sold through our online store are accompanied by all legally required documentation, including manufacturer’s warranty sheets. If there is a need to make a complaint about a certain item for quality, we will fulfill all legally defined obligations for the seller, in the same way as if you had purchased the goods in a classic store.
Goods covered by a manufacturer’s warranty are sold with a manufacturer’s warranty extended to the Buyer. The complaint procedure is initiated at the request of the buyer, by filling out the Request for a complaint about the quality of the product.
If you want to start the complaint process, you need to contact us through the contact form on the website to send you this request.
The company BEAUTY VISION assumes no responsibility for customer errors, products purchased incorrectly or any other errors related to your actions when purchasing on the Website. If you have irregularities in the operation when purchasing a product on the Website or you did not receive the purchased product, please contact customer service (contact details) and we will do our best to eliminate the irregularities so that you receive the purchased product.
If a product you purchased is defective or not functioning properly for any reason, please contact our customer service (contact details) and view the warranty card to familiarize yourself with the warranty details and the complaint procedure.
Refund or exchange of goods
In the event of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the buyer upon receipt of the product, and after it is determined that the product has been returned undamaged and in good condition.
Withdrawal from the contract – rights and obligations of the buyer and seller
The Distance Selling Act establishes the right of the buyer, who is considered a consumer (a natural person who purchases a product for the purpose of meeting their individual needs, and not for the purpose of performing a professional activity), to withdraw from the contract within 14 days from the date the product was delivered to them. When withdrawing, the buyer may, but does not have to, state the reasons for withdrawing. The withdrawal form/statement takes legal effect from the date it is sent to the trader. In the event of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is refunded to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and at the latest within 14 days from the date he sent the withdrawal form. After the 14-day period from the date he sent the withdrawal, the product can no longer be returned. When returning goods, they must be returned in good and unused condition and in the original undamaged packaging, and the original fiscal receipt must be enclosed. Upon receipt of the product, it will be determined whether the product is good and undamaged. The buyer is responsible for any defect or damage to the product resulting from improper handling of the product, i.e. the buyer is solely responsible for any diminished value of the product resulting from improper handling of the product, i.e. exceeding what is necessary to establish its nature, characteristics and functionality. If it is determined that the defect or damage to the product was caused by the buyer, the refund will be refused and the product will be returned to him at his expense. The trader is obliged to refund the consumer the amount paid by the consumer under the contract without delay, and no later than 14 days from the date of receipt of the declaration of withdrawal, after receipt of the product. The costs of returning the goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item.
Currency Conversion Statement
Please note that all payments will be effected in the Serbian currency – dinar (RSD). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of the Serbian National Bank. Once when transaction is settled the already converted amount will be converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
